Facial @ Serenity Skin Therapy (Hahah deals)

Aha!  Yet another steal...TWO sessions of 120 minutes Marine Collagen Facial + Eye Treatment + Neck & Shoulder Massage, all for a mere RM60!  What a deal.  I bought 2 sets of these naturally :P

Booked way in advance just to be sure I had a clear 2-hour slot and when I arrived a few minutes early, I was immediately ushered into the awaiting therapy room.  It was a simple, basic therapy room with minimal instruments.  A little too cramped to really unwind and with no doors (just curtains), it was hard to relax.  Nevertheless, we were treated to a facial, mask, steam and massage.

Pros:
1. Very efficient registration process which was even able to accommodate customers who were early for appointments.
2. Staff well trained and skilful at facial and massage.
3. Room comfortably ventilated.
4. Super value for money (at RM30 per facial using Thalgo products).

Cons:
1. Hardsell - this was expected but then who would forsee that they would take time out of our facial and short change customers of 30 minutes!  Yes, facial/massage only lasted 90 minutes instead of the advertised 120 minutes.  What a croc!
2. No eye therapy provided - another instance of short changing customers.
3. Additional discount voucher given to DiGi customers only valid for month of visit (ie. 3 July-31 July).  Customer service kept pushing for our second facial to be completed in the same month eventhough we were allowed to utilise it anytime between June and September!